Orders and Shipping

When will my order be shipped and delivered?
We aim to dispatch orders within 48 hours. You will receive an order confirmation email followed by an email confirming dispatch. In the unlikely event of a delay to dispatch, we will contact you.
Delivery via Royal Mail 2nd Class is 2-3 working days (UK). Delays may be expected from time to time. If you experience a delay, please get in touch and we will get up to date information on delivery services to your area.
Delivery via DPD Next Day is a tracked service which aims to deliver the next day. Orders placed before 5pm Monday - Friday will be shipped within 48hrs, subject to stock availability. Orders placed on a weekend or bank holiday will be shipped the next working day. 

I haven't received my order, what should I do?
First, check the tracking code in your shipping confirmation email to get a delivery update. If necessary, email us at hello@dialorskincare.co.uk and we will help locate your order.